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Understanding Managed Service Providers (MSPs)

Understanding Managed Service Providers (MSPs)

As your business grows, your need for IT support will increase. More companies than ever are turning to MSPs (Managed Service Providers) for IT support. But what are MSPs? Should you work with one? What are the benefits? Find out everything you need to know in this quick article.

 

What Is An MSP – And What Do They Do?

Managed Service Providers provide outsourced IT support services, based on an SLA (Service Level Agreement) that defines the areas of service, as well as performance and quality metrics.

Managed service providers can, essentially, perform every task that an in-house IT staff would perform. From data backups, to administration, day-to-day support for employees, network monitoring, and so much more.

In other words, you can think of MSPs as a fully-featured IT support staff that can be hired for your company on-demand, to take care of all of your IT systems.

 

What Are The Benefits Of Hiring A MSP?

So, why hire an MSP instead of your own IT workers? Here are a few reasons.

  • Guaranteed service quality – Your SLA defines performance metrics, such as time to respond to queries and IT issues, which means that you will always get the agreed-upon level of service.
  • Less expensive – An MSP allows you to avoid the costly hiring process, and you also do not have to worry about the other expenses of full-time workers, like benefits and vacation time.
  • 24/7 availability – Your MSP can provide 24/7 service, if it’s included in their SLA, allowing you to benefit from around-the-clock support.
  • Scalable – You can often add and remove services and personnel based on your needs. For example, you could add another support staff member if your company is growing – or eliminate a support position if you are going through leaner times.

 

Get Started With MicroNet Systems Today!

Interested in learning more about the benefits of MSPs? Contact MicroNet Systems right away to get the inside scoop on our IT services and personnel – and how they can benefit your company.