MicroNet Systems Integrations

Customer Case Study

Customer Case Study

Swiss Technologies New England

Shawn Gaskin, owner of Swiss Technologies New England, has chosen MicroNet SI as his IT supporter for the fourth year in a row. Initially, MicroNet was recommended to him by another company that Shawn trusts. Shawn and his busy manufacturing company rely on MicroNet to keep their office network running smoothly day after day.

Just this past summer STNE experienced what no one ever sees coming, a virus that spread through their entire network and held it ransom. It was accessed through an attachment in an email that an unsuspecting employee opened. By opening the attachment the employee had allowed the virus the access it needed to take over their whole system.

Because STNE is part of MicroNet’s managed services program – the disaster was contained to the shortest recovery time possible: one day. A tech was at their location within the hour of the first call. Their nightly back-up schedule allowed them the ability to wipe the entire network clean and replace their crucial files, before the next day.

What could have been, at a minimum, three days down time for STNE only amounted to a one day loss because of MicroNet’s managed services plan.

We asked Shawn Gaskin why he chooses to work with MicroNet SI:

Why do you continue to work with MicroNet?

“In the past other tech companies we have hired were difficult to communicate with. Our questions were never answered. MicroNet is always available to help us with anything, all we have to do is pick up the phone.”

How do you feel about MicroNet’s Pricing?

“We all know that if the cost of something isn’t right, it’s never going to work out. That’s not the case here. We get a reasonable rate from MicroNet for our monthly Managed Services plan and we literally never have to worry again what’s going on with our systems.”

Would you recommend MicroNet?

“Absolutely. They are the most customer-focused IT company we have worked with. They are flexible, understanding, professional, and knowledgeable.”​

What do you like most about working with MicroNet?

“The techs at MicroNet are great at understanding what we need when we are not sure how to explain it – because we don’t know the computer jargon. They take the time to understand our frustration and be sure to find a solution that benefits everyone.”